Course Description

Emotional intelligence is a key aspect of effective leadership. As part of the leadership endeavor microcredential, this course will benefit professionals who aspire to leadership roles, or who find themselves in a new leadership role. This course is ideal for anyone interested in developing and strengthening their emotional intelligence skills and empathetic practice in an array of settings. This course will focus on the domains of emotional intelligence, trust building, and advanced communication skill building.

Learner Outcomes

When you complete the course successfully, you will be able to:

  • Identify the benefits of emotional intelligence
  • Outline the four core competencies needed to practice emotional intelligence
  • Articulate, interpret, and manage emotions – especially uncertainty, anxiety, and stress
  • Demonstrate coping and relaxation techniques to regulate and gain emotional control
  • Balance optimism and pessimism
  • Facilitate trust building as a foundational tenet of professionalism


This course may apply toward the Leadership Endeavor digital badge.



There are no prerequisites for this course.

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