Course Description

This course is ideal for anyone interested in developing and strengthening their emotional intelligence skills in an array of settings, along with their empathetic practice during patient interaction. This course will focus on the domains of emotional intelligence, trust building, and advanced communication skill building.

Learner Outcomes

• Identify the benefits of emotional intelligence
• Outline the four core competencies needed to practice emotional intelligence
• Articulate, interpret, and manage emotions – especially uncertainty, anxiety, and stress
• Demonstrate coping and relaxation techniques to regulate and gain emotional control during patient interaction
• Balance optimism and pessimism in a clinical environment
• Facilitate trust building as a foundational tenet of professionalism and quality care